Privacy Policy

1. Data Controller

The controller of your personal data is Trexovent d.o.o., with its registered office at Ulica grada Vukovara 271, 10000 Zagreb, Croatia, OIB (Tax ID): 48276351094 (hereinafter: "Trexovent", "we" or "our").

For all inquiries related to data protection, you may contact us by email at: privatnost@trexovent.com or by mail at the address above.

2. Data We Collect

We only collect data that is necessary for providing our services and communicating with you. This includes: your name, email address, and the content of the message you send us through the contact form on our website.

We automatically collect technical data about your device and browsing, including IP address, browser type, operating system, language settings, and data about your interaction with our website. This data is collected through cookies and similar technologies, exclusively with your consent.

3. Purpose and Legal Basis of Processing

We process your personal data based on the following legal bases: (a) your consent — for sending marketing communications and using analytics cookies; (b) legitimate interest — for improving our services and website security; (c) contract performance — for responding to your inquiries through the contact form.

We will not use your data for purposes not stated in this policy unless we have your explicit consent or a legal obligation.

4. Data Retention and Protection

We retain your data only for as long as necessary to fulfill the purpose for which it was collected. Data from the contact form is stored for a maximum of 24 months from receipt, after which it is permanently deleted.

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse, including data encryption in transit (TLS/SSL) and restricted access to data only by authorized personnel.

5. Your Rights

Under the General Data Protection Regulation (GDPR) and the Croatian Act on Implementation of the General Data Protection Regulation, you have the right to: access your personal data, rectify inaccurate data, erase data ("right to be forgotten"), restrict processing, data portability, and object to processing.

You may exercise your rights by sending a request to privatnost@trexovent.com. We will respond to your request within 30 days. If you believe we have violated your rights, you have the right to file a complaint with the Personal Data Protection Agency (AZOP), Selska cesta 136, 10000 Zagreb.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality and analyze traffic. Detailed information about the types of cookies we use and how to manage them can be found in our Cookie Policy.

We have implemented Google Consent Mode v2 which ensures that tracking and advertising cookies are activated only after your explicit consent.

7. Third-Party Data Sharing

We do not sell or rent your personal data to third parties. We may share data with service providers who assist us in our business (e.g., hosting services, analytics tools), who are bound by data processing agreements and may not use your data for their own purposes.

We use Google Analytics and Google Ads for traffic analysis and marketing activities. These services are activated only with your consent through the cookie management system on our website.

8. International Data Transfers

Your data is primarily processed and stored within the European Economic Area (EEA). If transfer of data outside the EEA is necessary (e.g., for the use of Google services), we ensure appropriate safeguards in compliance with the GDPR, including standard contractual clauses.

9. Changes to the Privacy Policy

We reserve the right to update this privacy policy to reflect changes in our business or legal requirements. Any change will be posted on this page with an updated date. We recommend periodically reviewing this policy.

10. Contact

For all questions, requests, or complaints related to the protection of your personal data, contact us at: Trexovent d.o.o., Ulica grada Vukovara 271, 10000 Zagreb, Croatia. Email: privatnost@trexovent.com. Phone: +385 1 234 5678.